In an effort reduce emails for our team we kindly ask that you take a look through these relevant FAQs during this time. Thank you for your support and we look forward to seeing all our lovely brides and customers when we return to business as usual.
The Bridal Gallery Team
HAS MY DRESS BEEN DELAYED?
You can breathe easy knowing that currently no orders have been delayed due to the Corona Virus. In the event there are to be any delays in the future, someone from our customer support team will reach out to you directly with any updates.
WHEN WILL YOU BE OPENING?
We are thrilled to announce that starting on Wednesday, May 20th, we are once again able to take appointments. The safety of our staff and guests is our utmost priority, so we will be operating on a LIMITED schedule in order to adhere to social distancing and sanitation guidelines. We understand that you are anxious to get an appointment, and we are just as excited to meet you and help you find your dress! See our hours here
MY WEDDING IS TAKING PLACE SUMMER 2020, CAN I STILL BUY A DRESS?
Yes, some styles and designers are still orderable. Thankfully, the designers we work with have some of the best order lead times in the industry and offer priority shipping on select styles. We also carry over 500 wedding gowns in stock, with every gown in our boutique available to purchase off the rack. Please request an appointment via our website and someone will reach out to you to setup a date
MY WEDDING DATE HAS CHANGED
If you have confirmed a new date for your wedding please email us at email@example.com to update your file. If your wedding date has been affected but you have not new date yet please refrain form contacting us until you have confirmed a new date. Should wish to pickup your dress we are offering contactless pickup by appointment only.
I AM WONDERING WHEN MY DRESS WILL ARRIVE?
As all dresses are made to order, it will take some time for them to be ready. Typically, dresses can take anywhere from 2 - 5 months to arrive. If you placed an order and the delivery window has not exceeded 5 months, we ask that you refrain from contacting us with arrival inquiries during this time.
ARE YOU OFFERING VIRTUAL APPOINTMENTS?
We have made the hard decision to not offer virtual appointments at this time. We believe the in store wedding dress shopping experience is truly an experience that can not be duplicated online and we strive to offer each and every bride the best bridal experience and we feel that is something which must be conducted in person. We still invite brides to browse our wedding dresses on our website, create a wish list and of course continue to gather that inspiration from social media channels.
HOW CAN I ARRANGE THE PICKUP OF MY DRESS?
We are currently offering contactless/curbside pickup. Pickups are being offered on Wednesdays between the hours of 10:00am – 5:00pm. To schedule a pickup send us an email at firstname.lastname@example.org with your preferred time and someone from our customer support team will get back to you.
I NEED TO GET MY DRESS ALTERED
We are offering alterations by appointment Wednesdays & Saturdays. Please give us call to set up an appointment during our operating hours.
PAYING OFF MY DRESS BALANCE?
We are currently asking that all merchandise balances be paid remotely. Please email us at email@example.com to arrange for an authorization form to be sent via email.
A true bridal look is never complete without the added touch of the perfect accessory. Should you wish to speak with a consultant about coordinating some accessories during this time please email firstname.lastname@example.org and would be happy to help. Please note that most of our accessories can take up to 3 months for orders so please do not delay.